SAFA

Community Manager Program

SAFA Application

Apply to join the Community Management team and help build the future of organized Pro Clubs.

SAFA is building a structured EA FC Pro Clubs community focused on organized leagues, statistics, and long-term club history.

As the community grows, we are forming a Community Management Team to help maintain a professional, organized, and engaging environment.

We will be selecting 5 Community Managers from this application process. This is currently a voluntary, non-compensated leadership position within SAFA's Community Management structure.

Responsibilities

Community Managers will play an important role in:

Maintaining a positive community environment
Assisting with moderation and conflict management
Helping track match results and league operations
Assisting users through support tickets
Coordinating issues with internal teams such as Media and Tech

Expectations

Community Managers represent SAFA publicly and are expected to:

Communicate professionally at all times
Remain neutral in disputes and avoid taking sides
Support staff decisions as a unified voice
Maintain confidentiality regarding internal discussions

Selection Process

The selection process will be fully transparent. All applications will be reviewed fairly, and decisions will be communicated openly through the SAFA Discord server.

This form takes approximately 15–25 minutes to complete

Step 01 Basic Information

Name / Alias*

This field is required

Discord Username*

Example: username#1234

This field is required

Age*

This field is required

Country*

This field is required

Time Zone*

This field is required

Primary Platform*

Please select an option

Step 02 Pro Clubs Background

How long have you been playing Pro Clubs?*

Please select an option

Are you currently part of a Pro Clubs club/team?*

Please select an option

If yes, what is your role in the club?

Have you participated in organized Pro Clubs leagues before?*

Please select an option

If yes, which leagues or communities have you participated in?

Step 03 Community Experience

Have you ever moderated or managed an online community before?*

Please select an option

If yes, which community and approximately how many members did it have?

How active are you on Discord daily?*

Please select an option

Step 04 Availability & Reliability

How consistently can you contribute to community management each week?*

Please select an option

During which times are you usually most active?*

Please select at least one option

Step 05 Communication

Answer the following scenario-based questions to demonstrate your communication skills.

A new member joins the community and asks a question that is already answered in the FAQ. How would you respond?*

Please provide a detailed response

A player becomes rude and begins attacking you personally in chat. How would you handle the situation?*

Please provide a detailed response

Step 06 Conflict Management

Answer the following scenario-based questions about how you would handle conflicts.

Two clubs begin arguing publicly after a match and accuse each other of cheating. What steps would you take to handle the situation?*

Please provide a detailed response

A well-known member of the community breaks a rule. How would you handle the situation?*

Please provide a detailed response

Step 07 Organizational Representation

These questions test how you would represent SAFA as an organization.

You personally disagree with a rule implemented by SAFA. A community member asks you what you think about the rule. How would you respond?*

Please provide a detailed response

Staff members internally debate a decision but eventually reach a final verdict. A community member asks if everyone agreed with the decision. How would you respond?*

Please provide a detailed response

You believe a team deserves a penalty after a dispute, but staff have not reached a final decision yet. The teams involved ask you what will happen. What would you tell them?*

Please provide a detailed response

Step 08 Operations & Support

These questions assess your ability to handle operational and support scenarios.

A club forgets to submit their squad before the deadline. How would you handle the situation?*

Please provide a detailed response

A user opens a support ticket reporting a technical issue with the platform. How would you approach resolving or escalating this issue?*

Please provide a detailed response

Step 09 Team Collaboration

Community Managers will often need to coordinate with internal teams such as Media, Tech, and Operations. How comfortable are you working within a team structure where decisions are discussed internally before being communicated publicly?*

Please provide a detailed response

Step 10 Community Mindset

Imagine the community becomes quiet for several days. What would you do to increase activity and engagement?*

Please provide a detailed response

In your opinion, what qualities are most important for someone representing an organization like SAFA?*

Please provide a detailed response

Step 11 Feedback & Initiative

In your opinion, where can SAFA improve as a community or league?*

Please provide a detailed response

If selected as a Community Manager, how do you think you could personally help improve SAFA?*

Please provide a detailed response

Step 12 Personal Insight

Describe a situation where you handled a disagreement or conflict in an online community. What did you do and what was the outcome?*

Please provide a detailed response

Step 13 Attention Check

To confirm you read this form carefully, start your answer with the word "SAFA".

Why do you want to become a Community Manager?*

Please provide a detailed response

Final Confirmation

Community Managers represent SAFA publicly and are expected to:

Communicate professionally at all times
Remain neutral in disputes and avoid taking sides
Support staff decisions as a unified voice
Maintain confidentiality regarding internal discussions

Do you agree with these expectations?*

Please select an option

Application Submitted

Thank you for your interest in becoming a SAFA Community Manager. Your application has been received and will be reviewed by our team.

What happens next

1Your application will be reviewed by the SAFA staff team
2Selected applicants may be contacted for a follow-up
3Final decisions will be announced through the SAFA Discord

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